Please read our FAQ before sending an inquiry.
Account Game Purchase Prize Shipping Other Business Inquiries
Contact us
Support Hours: Monday-Friday 10:00~19:00 (JST) * Closed on Japanese holidays and weekends. * It might take time for a prize to be added to your cart. Please wait at least an hour after your win before sending a "Prize Confirmation" inquiry. * We cannot answer inquiries regarding a machine difficulty or settings reset. * Some inquiries may require more time to be processed.
*An email has been automatically sent to the entered e-mail address. If you did not receive the e-mail, your inquiry may not have been sent properly. In that case, we are sorry for the inconvenience, but we ask that you repeat the process from the beginning.
